Keeping personally identifiable information secure is a top priority for Synergy WorldWide ("Synergy," "we," "us" or "our"). This privacy statement outlines our views and practices and how they pertain to you as a visitor to synergyworldwide.com (the "Site"). Please check back periodically, as these policies may change and your subsequent use of the Site will be deemed acceptance of such changes. However, our fundamental commitment to protecting visitors' privacy will not change.
Collection of Information
Use of Information
We use the information we collect on the Site to provide you with the services you have requested, to serve you with content, and to enhance your overall experience while visiting the Site. You may subscribe to email lists and request that we refer you to a Synergy Independent Representative (defined below) who can provide you with more information about how to purchase Synergy products and become a Synergy Independent Representative. If you purchase Synergy products or become a Synergy Independent Representative, we will also use your personally identifiable information to (1) provide services to you (such as processing orders and calculating and paying commissions); (2) support and improve the services you render to customers and downline Distributors; (3) provide you with additional services; and (4) ensure compliance with legal obligations. In furtherance of these purposes, Synergy may share your information with its parent company in the United States and its subsidiaries located in other countries. We do not collect or use personal data for any other purposes but if we wish to do so, we always obtain your consent first.
Sharing Information with Third Parties
Synergy may use internal and external service providers to operate the Site and perform other work on our behalf in the course of providing you with services you have requested. These service providers may have access to your personally identifiable information, but are contractually bound to use your information only for the purpose of performing their duties. Some of these service providers may be established in countries that offer less privacy protection than your country of residence.
Synergy does not currently sell, trade or rent your personal information to any unaffiliated third parties for marketing purposes. We value your privacy and will not jeopardize our relationship with you by selling your information to solicitors without your prior consent.
Synergy may, however, share your personally identifiable information to fulfill our legal obligations in response to a request from the government or private parties in connection with a lawsuit, subpoena, investigation or similar proceeding, to respond to a matter of personal or public safety, to investigate security incidents, to protect our interests, rights and property, or in the event of a sale or transfer of assets, or in the context of similar business negotiations.
Security of Information
Synergy takes administrative, technical and physical measures to help ensure that your personally identifiable information remains accurate, timely and secure. However, no data transmission over the Internet, or through an electronic database, is guaranteed to be 100% secure. Although we strive to protect your information through the following steps, we cannot guarantee or warrant its security:
Data Integrity & Access or Corrections
Synergy will keep personally identifiable information in active files or systems as long as necessary in order to fulfill the purposes for which it was collected or as required to perform our contractual relationship with our customers and Synergy Independent Representatives. We will make reasonable efforts to ensure that the information is accurate and complete and will update or correct your information as needed when notified by you.
Independent Representative Organizational Data
Synergy is a direct sales organization that distributes our products through a network of Members, Distributors and Managers known as "Independent Representatives". You may place an order through your Independent Representative, or directly with Synergy and Synergy will share your information with your Independent Representative in order to process your order. Each customer may choose how to place an order and how to be contacted when placing an order.
An Independent Representative who introduces a new Independent Representative to the Synergy business is known as a Sponsor and Sponsors may build their own independent sales organizations. To assist Independent Representatives with their businesses, Synergy provides Sponsors with their organizational reports that contain their customer and Independent Representative personally identifiable information and business data, including, but not limited to, name, address, Synergy identification number, telephone number, email address, fax number, level or rank within the Synergy marketing plan, and volume and sales statistics. These reports are provided to Independent Representatives in the strictest confidence and for the sole purpose of developing their Synergy businesses and constitute the confidential, proprietary trade secrets of Synergy. Some Synergy Representatives may live in countries that offer less privacy protection than your country of residence.
The Site is a general audience website and is not designed or targeted at children. Synergy does not knowingly collect, use or disseminate any personally identifiable information from children under the age of 13. If we become aware of personally identifiable information regarding a child under the age of 13, we will use such information for the sole purpose of contacting a parent or guardian to obtain verifiable parental consent. If we cannot do so after a reasonable period of time, we will make reasonable efforts to delete it from our records. Upon request from the parent or guardian, we will provide a description of the specific types of personally identifiable information that may have been collected.
Privacy Shield Statement
Synergy recognizes that the European Union and its member states have a data protection regime that generally restricts the transfer of PII about individuals located in the EU to recipients located outside of the European Economic Area ("EEA"). Synergy has previously certified its compliance under the EU-U.S. Safe Harbor Framework, designed to allow transfer of PII between the EEA and the United States consistent with European Union law. Nature's Sunshine Products, Inc. and its U.S. affiliate entities now comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personally identifiable information from the EEA. Synergy has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability with regard to all PII received from the EEA in reliance on the Privacy Shield. To learn more about the Privacy Shield program, and to view Synergy's certification, please visit https://www.privacyshield.gov. EEA data subjects who have questions or complaints regarding Synergy's transfer or treatment of their personally identifiable information may file a complaint with Synergy at the contact information below. To the extent that any EEA data subject is not satisfied with the results of an internal complaint review process, they may file a complaint, free of charge, with our chosen independent recourse mechanism, the International Centre for Dispute Resolution ® of the American Arbitration Association ® (ICDR/AAA) where they may invoke binding arbitration under certain conditions. In addition, Synergy is subject to the investigatory and enforcement powers of the Federal Trade Commission, the Department of Transportation, and any other authorized U.S. statutory body.
Questions and Complaints
Synergy takes your privacy seriously. If you believe we have not complied with this privacy statement, please contact us so we can investigate your complaint.
1955 W. Grove Parkway Suite #100
Pleasant Grove, Utah 84062
Please summarize the nature of your question in the subject line of any email you send.
Thank you for reviewing this policy.
Effective Date: September 28, 2015